this winter was really bad for non payment and late payment, far worse than the previous year. we invoice at the begining of the month for our contract customers for payment at the end.. for one offs/pay per mow, we bill at the end of the month of service.. when would you cut off service. Winter is always worse, as they dont care if you dump them, (or want you to dump them), but what is your rule of thumb?? how do you try and recoup your money?? sadly many of mine are flits, (why can they not just let you know theyre going, instead you continue to mow, not realising they are 3 weeks gone....) makes my blood boil..