Nonstop problems with Toro Grandstand

Discussion in 'Lawn Mowing' started by kinggregi, Jun 20, 2009.

  1. kinggregi

    kinggregi LawnSite Member
    Messages: 11

    Is anyone else experiencing major problems with their grandstands? Mine is back in for service for the 8th time with only 54 hours. I've attempted to contact Toro "customer care" 3 times now and received only one response back, which was "good news sir, your mower will be fixed under warranty." Apparently weeks of lost productivity, hundreds of miles for transporting, headache and frustration means nothing to Toro.

    The following is problems I've experienced:
    Throttle control cable does not function when engine reaches operating temperature.
    Engine misfires after 1 hour of operation (19 hp kaw, one ignition coil found faulty, a week later problem reoccurs).
    Hydro drive will not move unit up steep hill in reverse.
    Hydro drive max speed is only 6.5mph (spec sheet states 8mph)
    Parking brake requires weekly tightening; else it will drag on tires.
    Parking brake hardware vibrated loose and required me to replace it.
    Hydro reservoir tank hardware fell out, and required me to replace it.
    Deck drive belts slip when cutting in heavy conditions.
    Illustrated parts list was not on Toro's database when filters were needed.

    Just wondering if these were common problems to this new model?
  2. dishboy

    dishboy LawnSite Fanatic
    from zone 6
    Messages: 6,161

    Dang!, sounds like Toro brought the Exmark Metro 26 team over on this project.
    TrainingWheels likes this.
  3. Mowingman

    Mowingman LawnSite Platinum Member
    from Texas
    Messages: 4,720

    That is great!!:laugh::laugh::laugh::laugh::laugh:

  4. traman

    traman LawnSite Senior Member
    Messages: 712

    honestly,I'd figured that toro would have a few bugs to work out ,but not a complete fumigation . sorry to here this. hope your state has a lemon law ,this is just unacceptable
  5. tacoma200

    tacoma200 LawnSite Fanatic
    Messages: 5,426

    I take it your not going to endorse them to fellow Lawnsite members? That's a shame to have that much trouble.I hope something gets worked out for you.
    Posted via Mobile Device
  6. ed2hess

    ed2hess LawnSite Fanatic
    Messages: 14,555

    I feel your pain ...learned my lesson on a Wright stander buying it way way too early in the manufacturing cycle. It took about a year to work out the problems some of which are the same as you are having. And both of these two new standup machines look like they are a lot more complicated than the Wright machine.
  7. johnnybravo8802

    johnnybravo8802 LawnSite Silver Member
    from Ga.
    Messages: 2,319

    I was a guinea pig for Hustler and Ferris on new products except Hustler stood by their product and Ferris didn't. I wanted to purchase a GS but with my track record, I felt I should hold off. I still say it's the bomb and will be the best thing out in 1-2 years.
  8. LawnScapers of Dayton

    LawnScapers of Dayton LawnSite Silver Member
    Male, from Dayton, OH
    Messages: 2,572

    I only have 9 hours on mine but it has been flawless....23hp, 52in
  9. kinggregi

    kinggregi LawnSite Member
    Messages: 11

    That's right, at this point I cannot recommend this mower. The majority of my problems, which keep me from being productive are with the engine. So, perhaps the 23 horse doesn't have these ignition problems I've experienced. Overall, the mower operates well, cuts excellent, and the tires are big enough to hold on some very steep terrain (steeper than recommended in the manual). The walk-behind feature is almost useless as there's not enough weight on the drive tires for any good traction. I'm very disappointed that Toro released a product with these obvious problems and so far, hasn't been helpful to me.
  10. jameson

    jameson LawnSite Fanatic
    from PNW
    Messages: 7,469

    Post this in the Toro Forum, they need this type of feedback, especially on a new model release. (Plus, in a couple of years, if I decide to purchase one, all these bugs will be worked out)


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