I posted this in another thread the other day, but I wanted to make sure more people are aware oft it. I ordered a mulch kit for my Turf Tracer on Dec 11th and have yet to see it. I have called them numerous times and keep getting the run around that it will be shipped by a certain date and it never does. I think there is a reason there stuff is cheaper and has free shipping. They will answer there phone, put you on hold and eventually just tell you that it will be shipped. They will take the money off your credit card the date you order and then you just wait and wait and wait. They will not answer emails. I am probably going to have to open a dispute with my CC and get it resolved. I found this review shortly after I ordered. http://www.resellerratings.com/store/Norwalk_Power_Equipment_Company I wish I would have seen it before I ordered. It is basically the same experience that I am having. Guys beware of Norwalk!!!!!!