I am not sure of the reason but sometimes I just have to wonder how some places stay in business. First off I have had a Pro-Slide for about 9 years I think. I have replaced parts by calling the factory directly as there is no dealer in my area. I had a simple gas charged spring go bad and called on Friday Sept 21. The dude took my order and more importantly my billing info and said that it would be shipped that day. Cool. Stuff usually comes UPS and is here in about 3 to 4 days. FF to Friday Sept 28. No package yet, credit card on line check said Billed Sept 22. Called to check and lady on the phone this time and she said that the part must have been back ordered but the paper on her desk says it was going out that afternoon. OK, I'll cut them some slack, stuff happens and I know that some employees can be boneheads. FF to Oct.5. TWO weeks ago and NO PACKAGE. Credit card due, billed at over 42 bucks for a small gas spring. I call again and get another lady. She says she is "working on this" and would call me back. I told her I am busy and she can call to tell my wife what is what. She called and said that UPS made a mistake. I know that UPS is not a mindreader and they deliver where the shipper tells them. She said that they would overnight the package. That translates to ship friday and mayby I will get it today, Monday October 8th, 17 days after. No its not a major deal but it shows how customer service can really suck with some companies. I understand that things happen but I was lied to on multiple occasions by these clowns and on top of that I am paying top dollar for a crappy little gas spring. I am going to take the spring to Grainger and see if they have a match. Anyone else know where we can get these small gas springs. I just dread having to order other things from them, thank goodness they don't make mowers or I would be sunk. Thanks for reading, I feel slightly better.