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Number of Clients

jrblawncare

LawnSite Senior Member
Location
Kentucky
I'm sure there are many factors but what is a safe number of clients to service per event.One man-One truck and about a 15 mile radius.I will be doing mostly residential maybe a few small commercials.I'm trying to come up with a safe number..any ideas?THANKS
 

thelawnguy

LawnSite Silver Member
Location
Central CT
Sounds like my scenario.

Well I do 2 commercial lots 100k sq ft total and 30 residentials drives and walks depending on size of storm Im out anywhere from 12-28 hours straight. Includes eats/potty breaks. I just picked up another commercial, should take another 3/4-1 hour so depending on the way the season pans out I may drop a couple driveways. For me this is enough working by myself.

If you are doing plowing only of driveways, say for your lawn customers figure 4 per hour to be safe, 3 per hour if you need to do walks too. For me this will include travel time.
 

iowastorm

LawnSite Senior Member
Location
Iowa
My opinion is that there probably isn't a magic number. Just try to keep in mind that the more work you take on the less efficient you will become. Much of it factors into how demanding your residential customers are? If it quits snowing at 5am and all of your customers need to be plowed by 6am; can you get them all done? How much travel time between jobs? Figure out how long you are willing to work during a storm and the number of clients you can handle. If you finish your customrs early, chances are you'll pick up other residential customers from just driving around. Other than that, you can always expand the year after.
 

thelawnguy

LawnSite Silver Member
Location
Central CT
"If it quits snowing at 5am and all of your customers need to be plowed by 6am; can you get them all done? "

My commercials are all promised completion times, but no promises are made for residentials, it could be 5 am or 8 pm, its the same way with most of the residential plowing guys that I know of. Standard clause for my commercial accounts: "Lot to be cleared by X am Mon-Sat, unless storm still in progress, then a path will be kept clear thruout the day."

Promising completion times for a $40 account just doesnt seem like it could be profitable if you have to be running around, and limiting your number of clients. Avoid it if possible.
 

iowastorm

LawnSite Senior Member
Location
Iowa
I guess I made that comment thinking of my commercial customers. But let us not get so arrogant that we won't touch residential customers. No matter what they're paying, it's still their hard earned money and they are still paying money for a service. I guarantee that if they're not cleared by a reasonable time, they'll be calling and bugging the heck out of you. Granted, they may not pay as well as a commercial job, but if you agree to clear their driveway, you have to give them the same quality service; period.
 

Lazer

LawnSite Bronze Member
Last year my route had 212 driveways.

Took 5-7 hours depending on snow depth and moisture content.
 

BRL

LawnSite Bronze Member
Location
Somerset, NJ
30-42 driveways per hour. How many trucks were you using? I don't do any residential, but doing those kind of numbers sounds like a good racket to get into.
 

Lazer

LawnSite Bronze Member
That's MY truck. My company does 600 residentials or so.

I figure my guys to do 20-30 drives/hour depending on snow amount/moisture.

I myself do a few more/hour than that. :)
 

BRL

LawnSite Bronze Member
Location
Somerset, NJ
One drive every 2 minutes! You must have the monolopy on one huge development, and most of them get plowed. That's great! Around here, probably only 1 in 15-20 residentials gets plowed, so I'd spend more time traveling than plowing. I'll stick to the big lots for now.
 
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