OFF TOPIC: Check this out Banks

Grasscape Inc

LawnSite Member
Southeast, MI
This is an actual letter sent to a Bank in the US. The Bank thought it
amusing enough to publish it in the New York Times.

Dear Sir,
I am writing to thank you for bouncing the check with which I endeavored
to pay my plumber last month. By my calculations some three nanoseconds
must have elapsed between his presenting the check, and the arrival in my
account of the funds needed to honor it. I refer, of course, to the
monthly deposit of my entire salary, an arrangement which, I admit, has
only been in place for eight years. You are to be commended for seizing that
brief window of opportunity, and also for debiting my account with $50 by
of penalty for the inconvenience I caused your bank. My thankfulness
springs from the manner in which this incident has caused me to re-think my
errant financial ways.

You have set me on the path of fiscal righteousness. No more will our
relationship be blighted by these unpleasant incidents, for I am
restructuring my affairs in 2000, taking as my model the procedures,
attitudes and conduct of your very bank.

I can think of no greater compliment, and I know you will be excited and
proud to hear it. To this end, please be advised about the following:
First, I have noticed that whereas I personally attend to your telephone
and letters, when I try to contact you I am confronted by the impersonal,
ever-changing, pre-recorded, faceless entity which your bank has become.
>From now on I, like you, choose only to deal with a flesh and blood person.
My mortgage and loan repayments will, therefore and hereafter, no longer
be automatic, but will arrive at your bank, by check, addressed personally
and confidentially to an employee of your branch, whom you must nominate.
You will be aware that it is an offense under the Postal Act for any
other person to open such an envelope. Please find attached an Application
Contact Status which I require your chosen employee to complete. I am sorry
runs to eight pages, but in order that I know as much about him or her as
bank knows about me, there is no alternative. Please note that all
copies of his or her medical history must be countersigned by a Justice of
Peace, and that the mandatory details of his/her financial situation
debts, assets and liabilities) must be accompanied by documented proof.

In due course, I will issue your employee with a PIN number which he/she
must quote in all dealings with me. I regret that it cannot be shorter than
digits but, again, I have modeled it on the number of button presses
to access my account balance on your phone bank service. As they say,
imitation is the sincerest form of flattery.

Let me level the playing field even further by introducing you to my new
telephone system, which you will notice, is very much like yours. My
Authorized Contact at your bank, the only person with whom I will have
any dealings, may call me at any time and will be answered by an automated
voice. By pressing Buttons on the phone, he/she will be guided through an
extensive set of menus:

1. To make an appointment to see me.
2. To query a missing repayment.
3. To make a general complaint or inquiry.
4. To transfer the call to my living room in case I am there; extension
of living room to be communicated at the time the call is
5. To transfer the call to my bedroom in case I am sleeping; extension
of bedroom to be communicated at the time the call is received.
6. To transfer the call to my toilet in case I am attending to nature;
extension 6.1
of toilet to be communicated at the time the call is received.
7. To transfer the call to my mobile phone in case I am not home.
8. To leave a message on my computer. To leave a message a password to
access my computer is required. Password will be communicated at a
date to the contact.
9. To return to the main menu and listen carefully to options 1 through
9. The
contact will then be put on hold, pending the attention of my
automated answering service.

While this may on occasion involve a lengthy wait, uplifting music will
play for the duration. This month I've chosen a refrain from The Best Of
Woody Guthrie:
......."Oh, the banks are made of marble
With a guard at every door
And the vaults are filled with silver
That the miners sweated for"

After twenty minutes of that, our mutual contact will probably know it all
by heart.

On a more serious note, we come to the matter of cost. As your bank has
often pointed out, the ongoing drive for greater efficiency comes at a
cost, a
cost which you have always been quick to pass on to me. Let me repay your
kindness by passing some costs back.

First, there is the matter of advertising material you send me. This
I will read for a fee of $20/page. Inquiries from your nominated contact
be billed at $5 per minute of my time spent in response. Any debits to my
account, as, for example, in the matter of the penalty for the dishonored
check, will be passed back to you. My new phone service runs at 75 cents a
minute (even Woody Guthrie doesn't come free), so you would be well
advised to keep your inquiries brief and to the point.

Regrettably, but again following your example, I must also levy an
establishment fee to cover the setting up of this new arrangement.

Your Ever Humble Client



LawnSite Platinum Member
Let me know when the "Cliff notes" version come out!