Office Help

Discussion in 'Irrigation' started by Flow Control, Oct 30, 2007.

  1. Flow Control

    Flow Control LawnSite Bronze Member
    Messages: 1,267

    How many of you have paid office help to answer phones and billing. We are nearing seven figures in irrigation only sales and I have yet to employ any office help. I work with a third party that answers my phones and does scheduling for me. I was thinking of taking that expense and using it as my budget for 08 in finding a pt office employee.
     
  2. hoskm01

    hoskm01 LawnSite Fanatic
    Messages: 5,690

    If you are doing those kind of figures, I think you would be much better off spending it in house on your own employee. Personalized, in house attention should be infinitely times better. Wish I could be in that dollar range. Impressive.
     
  3. FIMCO-MEISTER

    FIMCO-MEISTER Banned
    Messages: 18,668

    Intriguing. how do they handle scheduling for you? How do they know how long to give each job, whose available, etc? is it a company that does that for other businesses or somebody who works from home? If they do a good job the benefits of not having another body on the payroll is always good.
     
  4. Mike Leary

    Mike Leary LawnSite Fanatic
    Messages: 22,229

    Call me paranoid (I've known too many contractors who suffered from
    embezzlement by "trusted"book keepers), but we all need help, especially if
    your pushing that kind of billing. I had a CPA firm take care of EVERYTHING
    except the actual field billing. That & the scheduling I did myself..I'm a control
    freak & you all know the only one who can bill from field reports is a sprinkler guy,almost every job I would know a certain part HAD to have been
    installed tho it was not on the field report from the field crews. That's time
    consuming, but for bottom line, a necessity. You could hire a old hack like
    me or Fimco, but the only way other way than that is the old "keep your
    thumb on YOUR business".:dizzy:
     
  5. Frontier-Lawn

    Frontier-Lawn LawnSite Silver Member
    Messages: 2,953

    if you have a wife or girlfriend try to use her to do it. saves on money and a check to write :laugh:
     
  6. Mike Leary

    Mike Leary LawnSite Fanatic
    Messages: 22,229

    Yass, in her spare time she can get rid of that obnoxious sig you have.:hammerhead:
     
  7. Flow Control

    Flow Control LawnSite Bronze Member
    Messages: 1,267

    She just passed the Bar exam is is looking for employment and whenever I brought it up before she did not express much interest.
     
  8. Flow Control

    Flow Control LawnSite Bronze Member
    Messages: 1,267


    I work with a service that does the following:

    Takes messages

    Schedules appointments onto a online scheduler so the service techs knows what is going on from home (they keep the work trucks.) Through trial and error they have a decent idea on how to do the scheduling. We do not give service times. On a regular appointment it is either AM or PM (no more then 8 a day for service calls, 4am and 4pm for each service truck and we overlap the times so AM is from 8-1pm and PM is 12-Dusk) and for winterizations it is Day of or they pay an additional fee for an exact appointment.
     
  9. Mike Leary

    Mike Leary LawnSite Fanatic
    Messages: 22,229

    Quickest way to dissolve a relationship I know..o.k., there are others.
     
  10. BrandonV

    BrandonV LawnSite Platinum Member
    Messages: 4,349

    thats a neat system. we have a receptionist/nursery sales person in conjunction w/ a telephone system, works great. oh and you can't just hire some louse off the street (we did once)
     

Share This Page