Office Manager

Discussion in 'Business Operations' started by HaluchsLandscapes, Jul 23, 2014.

  1. HaluchsLandscapes

    HaluchsLandscapes LawnSite Member
    Messages: 22

    Are there any other Office Managers on this forum?

    What do your tasks / duties include?
    Do you handle mostly everything?

    Answering The Phone
    Marketing (Newspaper and Social Media)
    Communicating with customers

    What is your salary? How many hours do you work?

    I am just curious.. I tried to search a bunch but couldn't find anything.

    I am looking for other marketing ideas and looking for people to chat with about this.

    Thanks :)
  2. DuallyVette

    DuallyVette LawnSite Gold Member
    Messages: 3,963

    I'm subscribed. Just curious about the topic. So give us some details of your job description, and areas of concern.
  3. HaluchsLandscapes

    HaluchsLandscapes LawnSite Member
    Messages: 22

    Well I do pretty much everything in the office.

    We have a client base of 1500+

    I have worked here going on 4 years.

    Duties include:

    Billing (For Mowing, Shrub Trimming, Mulch, Irrigation, Fertilizer, Spring & Fall Clean Up, Snow Plowing - Full Maint Company)

    Website & Facebook & All Social Media (I have gotten our rankings up on google to the first page for virtually ever search you do.. I designed the website.. I change it often.. I am on facebook everyday posting photos of our lawns or sprinklers.) I take photos for the company.. All company branding has been done by me.

    Marketing - I help design brochures, phamplets, flyers, handouts, facebook, door to door etc etc - We send out mailers & flyers certain parts of the year and I make sure this is done.

    Answering Phones - For all divisions.. handle customer complaints.. money collection calls.. upselling calls, service calls for sprinklers etc

    Scheduling - For Irrigation, Service Calls, Spring Starts Up, Mid Season Check Ups, Winterization, Sprinkler
    Installation, Fertilizer etc - Making sure routes are set up for Mowing / Spring & Fall Cleans Ups.

    Payroll - every Monday

    Ordering From Vendors / Taking In Orders - Making sure we have enough paper / ink / invoices etc
    Home Show - Working the home show.. getting together all items needed for home show

    Organization of EVERYTHING --- Invoices.. MSDS Sheets.. Vendor Invoices.. etc

    I could probably think of more things but those are just off the top of my head..

    I enjoy what I do... a bit overwhelming at times but it works! :)
  4. P.Services

    P.Services LawnSite Fanatic
    Messages: 6,319

    I hope they at least give you a hook to hang your superman cape on because handling all that is super human.
    Posted via Mobile Device
  5. HaluchsLandscapes

    HaluchsLandscapes LawnSite Member
    Messages: 22

    haha.. that made me smile! :) Thanks I needed that!

    Spring time is the absolute WORST and I want to rip my hair out. I am the only one in the office. I do have a women that comes in and helps me hear and again when I need it. (Even if it's just stuffing envelopes)

    C'mon are there any other office managers!!
  6. DuallyVette

    DuallyVette LawnSite Gold Member
    Messages: 3,963

    You sound very busy and valuable. Your website looks good, but I'm no pro at dissecting them. I just know what flows well with me.
    Family owned company. Are you a family member?.
    1500 customers... Are many of them, one time installations, or repairs? How many employees?
    Are you feeling undervalued?
  7. HaluchsLandscapes

    HaluchsLandscapes LawnSite Member
    Messages: 22

    I am a family member... Many work within the company!

    Re Customer Count: Its a mixture of Sprinkler Start Ups / Winterzation / Repair / Maintenance / Fertilizer.

    We don't have many "one time" customers.

    I am not feeling under valued - more so just getting a feel for what other people do within the office or if they have extra help.
  8. whiffyspark

    whiffyspark LawnSite Fanatic
    Messages: 6,563

    I have a virtual office manager.. Lol
    Posted via Mobile Device
  9. Jobber

    Jobber Sponsor
    Messages: 345

    That is a huge amount of work! P.Services is right that is super human. How you stay organized and efficient would be amazing to learn.

    How big can a company get before you think they would need a full time office manager?

  10. HaluchsLandscapes

    HaluchsLandscapes LawnSite Member
    Messages: 22

    We use Real Green Software - so it's fairly easy to stay organized. Sprinkler Start Ups in the Spring get to be overwhelming with the volume that we do but we make it work.

    I don't route my fertlizer guys because they do it theirself - and the invoices print out when the last time the last application was due so it's really not a big deal for that aspect.

    I work long hours.. 7am-5pm Monday through Friday.

    I have charts of when certain marketing materials needs to be sent out.

    I am most def full time - my question is who here is big enough where they have 2 people in the office? And are you both busy at all times?

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