i got the most amazingly stupid phone call today, from a client i've had for 3 yrs. here is the scoop: we are contracted to do ferts + mowing, THAT'S IT, nothing else. she does her own leaf cleanup, there are very few leaves. ok, so, she gets charged a flat rate for mowing, april thru october. well, her grass grew alot in november, and she don't feel like cleaning the few leaves, so she called and asked about a cleanup. i told her $75 should cover it, i'll give it a mow, and pick up the leaves. she said, "well, you missed me for grasscutting twice this year, so, are you going to deduct $60 from the cleanup bill?" i said, "ummm, did the grass stop growing, those 2 weeks, when i wasn't able to mow? no, no discount." the contract clearly states that missed cuts, may or may not be deducted from the bill, at my discretion. here were her final words, " bob, you are a bad businessman. i'll tell you why: you would rather lose me as a client, than refund $60 for missed mowings. you are penny wise, and dollar foolish. do NOT come around here next year." thoughts, opinions, verdict please. by the way, my reply was, " your final bill is due on the 1st, one day late, and i'll have you arrested"