? on transfer of mower warranty

Discussion in 'Lawn Mowing' started by GarPA, Dec 1, 2003.

  1. GarPA

    GarPA LawnSite Silver Member
    from PA
    Messages: 2,585

    Because of a poor decision on my part, I may be trading a 36" Exmark Viking in on another non Exmark mini Z. The Viking is barely dirty and has only 20 hours on it. Its been parked for 2 months and it was purchased towards the end of the summer.

    Is there a snowballs chance that because this mower is virtually brand new, that we can transfer the warranty to the dealer/ or the person to whom the dealer sells it to? (New dealer is a Gravely dealer, not an Exmark dealer)

    It would seem like a reasonable request but you guys might tell me I wasting my time trying to make this happen...thanks

    ps...what makes this even more sticky, is that I will have nothing to do with the Exmark dealer any longer. I;m now actually driving 20 miles one way to get my Exmark z worked on by a new dealer who appreciates his customers. So if I have to kiss the original dealers butt, I can almost guarantee he wont cooperate on this....what a mess frankly
  2. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Think ya got 2 chances Gary...slim and none. You know I hope better though for you. Good luck with this.
  3. John Gamba

    John Gamba LawnSite Fanatic
    from ct
    Messages: 10,812

    Your new dealer will have to be an exmark dealer to do it.
  4. Hawkeye5

    Hawkeye5 LawnSite Senior Member
    Messages: 295

    As of about 6 months ago Exmark warranties became transferable. Give the new owner the original invoice and a bill of sale, any Exmark dealer can do the transfer on-line although they may have to call the distributor for instructions. I doubt the non-Exmark dealer can have the warranty in their name, but if you are willing to help a new non-dealer owner by providing the information it can be done. Your situation may be a bit more complex because of the non-Exmark dealer middle man, but where there is a will there is a way. Ask the Exmark folks.
  5. GarPA

    GarPA LawnSite Silver Member
    from PA
    Messages: 2,585

    HAWKEYE...thank you soooooo much...yes I will call Exmark. With them being such a great company to work with, I suspect we'll be able to work thru this. THere will indeed be other Exmark machines in my future as I luv my Z but on this transaction they dont make what I need but Gravely does...thanks again
  6. GarPA

    GarPA LawnSite Silver Member
    from PA
    Messages: 2,585

    Exmark got back to me on this. Unfortunately the transfer of warranty only works if the mower is traded back into an Exmark dealer. So in my case I;m SOL. Now I've got virtually a brand new mower that I'll have to try and get rid of , with no warranty .

    If thats the way it has to be, so be it...but I'm not exaclty happy about the situation. It does not make sense to me that because the mower has a new owner, that both Kaw and Exmark are absolved from their warranty obligation. Its got maybe 20 hours on it....if that.

    There is a way around this but its not ethical so I wont do it.
  7. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Messages: 7,547

    Why isnt it ethical to take the mower in yourself if it breaks? I would. The thing is, that most mowers never have a warranty thing break inside of the warranty.
  8. GarPA

    GarPA LawnSite Silver Member
    from PA
    Messages: 2,585

    because when I trade it in for a non-Exmark machine, and that dealer then sells it to who knows who, I'm no longer the owner.

    And you are right about things rarely breaking within the warranty period...but I know if I were buying this trade-in, I;d want some kind of warranty behind it

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