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Once they get it in their minds...

Discussion in 'Pesticide & Herbicide Application' started by DFW Area Landscaper, Sep 12, 2005.

  1. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Messages: 2,116

    Once they get it in their minds that the chemicals are making their dog sick, it has been my finding that the only option you have is to stop providing service immediately.

    Typically they will call with an inquiry. They are putting two and two together. You made an app. The dog's allergies spiked. Or the dog threw up.

    From now on, when I get this call, I will be trying to talk the customer into cancelling on that phone call.

    You can talk till you are blue in the face about how safe these materials are to mammals. It is absolutely futile. I have found that what will happen once these conversations have started is that they are going to cancel the service anway. But what often times happens is, they will call you right after you do the next application madder than hell threatening law suites because their dog is sick again.

    It ain't worth the risk and it sure as hell ain't worth the headaches.

    If they are a tree hugging nature freak let them find someone else to treat their lawn.

    Books Worst Enemy
  2. sheshovel

    sheshovel LawnSite Fanatic
    Messages: 5,112

    Just because someone does not like the effects chemicals are having on their pets health does not mean they are
    "Tree hugging nature freaks"Who was it that taught you that these chemicals are safe for mammals?Was it the chemical company's scientists.?
    Yes you can talk tell your blue in the face about how safe those chemicals are to mammals,but if my dog was fine,and became sick after you applied chemicals to my yard and threw-up and that had happened twice....you can bet I am not going to believe you and I am going to cancel.Because it is obvious that the chemicals you are applying ARE making my dog sick regardless of what you have been told and have told me.
    Now if you posted this as bait..there you go I bit.
  3. Runner

    Runner LawnSite Fanatic
    Messages: 13,497

    Keep in mind...people's dogs aren't worth jack squat most of the time. They don't water them all the time, they leave them out, they let them run or just leave them tied up all time,...etc.. UNTIL, something happens to them regarding chemicals...then their dog is suddenly worth $10,000.
  4. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Messages: 2,116

    These materials are safe to mammals when applied as indicated on the label. If you pour a few ounces of concentrate into the dog's water bowl everyday, you're probably gonna see problems. But if these materials were causing wide spread problems for mammals they wouldn't be available for purchase, even with a license.

    I have had customers accuse me of making their dog sick with fertilizer, when we didn't even spot treat any weeds in the lawn.

    As I mentioned earlier, if someone has it in their minds that the chemicals are making their dog sick, get them off the schedule immediately. They will cause problems later on and they will cancel anyway. Being threatened with law suites is not a pleasant experience, even with insurance as a safety net.

    Since I've been in the business I have been threatened with law suites five times. Once was because I threatened a dead beat with a lien. The other four times were all because of dogs and my god-aweful chemicals.

    It's only a matter of time til one of these tree hugging nature freaks actually lawyers up on me because Fido threw up on the bed spread within two weeks of an application.

    DFW Area Landscaper
  5. lawnservice

    lawnservice LawnSite Senior Member
    Messages: 589

    DFW has a valid point.
    The conception of folks is that their pet is being poisoned, and when they begin to believe that....there's no tellin em any thing different.

    Cancelation might be the only solution. BUT the problem with that is now those folks are tellin all their neighbors and friends what 'happened' to their dog because of you (us). Even if their pet gets ill again 2 years later they will still think its because of that time the pet was poisoned by the lawn guy.

    heres my solution. we offer to leave a portion of lawn untreated. might be the entire back lawn or just a 10 foot wide path along the dog run. of course we put them on a call ahead list to let them know we'll be out there tomorrow so they can secure the pet. we are gonna try all we can to keep this customer.
    (now, for any customer who threatens a law suit....for any reason....is an automatic cancel. who has time for that nonsense?
    Assuming all the safty stuff was covered at time of sale; ie.- posting signs, stay off until dry, and so on, these dog problems are few and far between
  6. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    how are these chemicals safe to mammels? interesting...if they are safe, why am i required to wear the proper safety attire? if they are safe, why was my workmans comp going to be double, if i allowed my employees to apply chemicals? if you believe they are safe, would you give your children a spreader, a round of each that you apply during the year, and tell them to have a ball with it?
  7. NattyLawn

    NattyLawn LawnSite Bronze Member
    Messages: 1,643

    Finally, a good post by bobbyg....that i have read anyway :)
  8. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Messages: 2,116


    If the materials you are applying are not safe for mammals, then what do you tell your customers when they ask about these materials and their dog?

    Are you telling me you've never had a customer call you complaining that their dog got sick within a few days of an application?

    DFW Area Landscaper
  9. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    i don't give them my opinion. i tell them that the state of new jersey requires me, to advise them, to stay off the lawn for 72 hours. that's it. yea, i got a call about a sick dog before. if they didn't choose to decline the safety data information, then they have that, and i provide them with my record of aplication. if they did decline the safety data information, then i give them that, plus a record of my aplication. i don't give two sh!ts if thier dog gets sick, or drops dead for that matter, as long as i was within the guidelines of the law.
  10. jajwrigh

    jajwrigh LawnSite Bronze Member
    Male, from Martinsville, IN
    Messages: 1,405

    You can't argue much with any of the points he made here! :alien:

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