installed a bunch of shrubbry last sept. i pass the site every now and then, as of 3 weeks ago everything looked great. now client called yesterday, said a few of them "are not looking so great". 10 months has passed, and what ive found is, sometimes people think u will replace them , forever. we include water instructions and written guarentee with our installs. advice?
one more time, 6 month guarentee....
1 - 4 of 4 Posts
well, sometimes things die, "just because", its not anybodys fault. and they get pissy when u tell them the warrenty expired, and u will replace them, but u will charge them. i had a different client call and tell me that 3 plants i put in over 2 yrs ago were lookin a little shabby, they "needed to be replaced". when i said ok, let me figure out the price, ill let u know, they were like, o, u r gonna charge me? 4 get it! now, im sure thats the end of that client, and any referels from them. how do u win? without giving out free things. i try to sell them maint after the install, but they wont bite. then, when the stuff doesnt look so great, they complain. i can only guarentee that the plants will LIVE, for 6 months, i cant guarentee that they will thrive if u dont feed them properly,trim and prune at the right time of year, keep the beds weeded etc, u know.
Joined
·
237 Posts
Not much you can do, people don't understand the difference between a warranty and a guarantee.
When something is under warranty, misuse or abuse is not covered, but it would be under a guarantee.
I try to explain to poeple that it's like a product that is warranteed by the manufacturer, but only for defects, not for normal wear and tear or improper maintenance. Which would be considered abuse.
When something is under warranty, misuse or abuse is not covered, but it would be under a guarantee.
I try to explain to poeple that it's like a product that is warranteed by the manufacturer, but only for defects, not for normal wear and tear or improper maintenance. Which would be considered abuse.
1 - 4 of 4 Posts
