One of those customers RANT

Discussion in 'Irrigation' started by Some Sprinkler Guy, Aug 22, 2010.

  1. AI Inc

    AI Inc LawnSite Fanatic
    Messages: 26,235

    If he bitches about the price of materials , tell him to go get it, drop it off at your shop and you will take it off the bill. End of discusion as we all know he aint gonna do it.
  2. MarcSmith

    MarcSmith LawnSite Fanatic
    Messages: 7,157

    it would be nice if you could go back and un-repair the work since he decided to un-pay you...
  3. DanaMac

    DanaMac LawnSite Fanatic
    Messages: 13,171

    And when you used a LASCO fitting, and he bought you a SPEARS fitting, say "Nope. Wrong one. Try again."

    I've had a couple of whiners lately as well.
  4. nepatsfan

    nepatsfan LawnSite Gold Member
    Messages: 3,142

    Ask the a**hole if the mechanic that fixes his car marks up the parts. Not only do they mark them up, there is a huge markup and they dont have to even go anywhere to get it, the parts stores deliver. Ask if the plumber marks up his materials or if the carpenter doing an addition charges him the same price paid for 2x4's. He agreed on the price and you did the work. If it wasn't done properly than you have an obligation to make sure it is in a timely manner. Everybody makes mistakes, you can't just cancel your payment without giving the contractor the opportunity to make it right. If it isnt a lot of money, I would go take my parts back.
  5. MarcSmith

    MarcSmith LawnSite Fanatic
    Messages: 7,157

    This wont make you feel any better but your top of line tech makes a rookie mistake and you end up with a call back and an upset customer I don't see how you would expect the client to be happy. Of course there's no need for the client to complain about a price that he agreed to. He probably went into slowes or HD and say pvc fittings and their prices...

    Now since he decided to "un-pay" you it would be nice if you legally were able to "un-repair" the job...but then you'd be throwing good money after bad...

    I am currently in the middle of a warranty dispute with maytag. they have been out 4 time in three weeks with one canceled service visit the day of the visit to fix my dryer. I'm claiming lemon, they are claiming its been different parts repaired each time. My head is about to explode. 5th visit was supposed to be today but its rescheduled to tuesday...start of week #4 with out a dyer... 20+ hours of wasted vacation hours...
  6. 1idejim

    1idejim LawnSite Fanatic
    Messages: 10,739

    i hate to be this way but, the engineer son should be told to keep his fukin mouth shut and mind his own fukin business. i can't stand these sharp penciled sonsabitches, always trying to pinch every penny they can from a contractor.

    canceling payment IS fraud in my opinion (what's your DA think?) and i feel that this is a premeditated act, possibly a matter of business with these people.

    if this jerkytits is an engineer, he works for someone. find out where he works and send the sheriff there to investigate this further.

    if all else fails, you're from texas. :waving:
  7. Sprinkus

    Sprinkus LawnSite Silver Member
    Messages: 2,269

    Two words:
    Posse, rope.
  8. Kiril

    Kiril LawnSite Fanatic
    Messages: 18,315

    Damn man .... just go get a new dryer. IMO, the time you have wasted and the headache involved has already cost you way more than just blowing up the POS lemon and getting a new non-maytag dryer.
  9. MarcSmith

    MarcSmith LawnSite Fanatic
    Messages: 7,157

    Kiril when you spend 60 bucks on a dryer that is barely a year old. you expect it to work..right..
    I have mentioned that to the folks that if I cashed in my 20 hours vac I would have been at the break even point after the 4th visit.. not to mention the parts and service calls rate has to be killing them... it would have been cheaper for them to replace it at this point.. Unfortunately the warranty contract has no stipulation for lost time..I will say doing my laundry in the laundry rooms here on campus has been interesting... but still...the highly trained and experienced technicians are maybe not so highly skilled and trained...No wonder the maytag repair man is one wants to hire him...

    the contact stipulates arbitration. i wonder if I should take em to task on arbitration after the machine is working or they replace it to get reimbursed my cleaning bills and time lost..
  10. Kiril

    Kiril LawnSite Fanatic
    Messages: 18,315

    For 60 bucks I don't expect it to even turn on, let alone work. :laugh:

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