I've initiated this topic here before. Just like to see other's thoughts about this. I'll start off with that I understand many people like to have a paper trail of conversations. I totally understand that. But then again - the contract should supersede all verbal, written, and digital conversations. I am seeing an increase in people e-mailing me their questions prior to signing my contract. This is counterproductive for me as I then must respond, proof read, make corrrections, proof read, etc. About 3 years ago a man sent me a page of questions. I spent about 3-4 hours responding, making sure my answers were well written and concise. Then he decided too sell the place and not have any work done. Also, text has no tone or expression. Yesterday I received an e-mail with about 4-5 questions. One of the questions was "do you call Miss Utility". Well, it states on the last page of the proposal that we will be contacting Miss Utility. I'm thinking to myself "I really need to take time to answer this question that's already addressed in the proposal?" Another question was "what kind of grass seed are you using, the other contractors are using Tall Fescue". See, I have a hard time responding to such a question via e-mail because in this day and age nearly all grasses on this side of the Mississippi are Fescue! And you never want to use only one variety of Fescue for a lawn, you want to use a blend of Fescue that way if one variety gets a disease you have the other two to back it up. Its easier for me to explain this verbally rather than via text. So what I do is when people send me an e-mail with 3 or more questions (usually questions in multi-sentence paragraghs) I pick up the phone and call them to discuss. If its only 2 questions - I respond via e-mail. However, this year I'm sensing that people are not liking that I call them to discuss their concerns. I must be really really old school because I like personal service, when a person picks up the phone and takes the time to talk to me - they score points.