very good customer, of 3 years now, uses all my recommended svc for three properties(4 acres) and prepays in full no less-- nice guy, nice properties, fully irrigated etc... theres a local landscape co that does the mowing/irrigation/trees/mulch etc im not happy with the lancscape co, they perform sloppy work, dont return my phone calls, leave loose ends etc.. so im treating his property sat, and see a sprinkler fountaining when i show up, start chatting w/ customer- to inform him, aparently the mowers broke two heads off that were stuck up and left them. -so customer starts telling me how unhappy he is with his landscaper, listing off this and that-- and i agree and decide to put in my 2cents. now ive kept my mouth shut until this time, about these short comings- but now i feel like i was nearly bad mouthing this landscaper. that was certainly not my intention, i know the customer pays a fortune for these svc's and isnt getting what he pays for. and his property is suffering should i apolagize?, did i overstep my boundries? would you say anything? should i have opened my mouth sooner?