We installed a patio in April of this year, it has two steps and then the top landing which is 3' deep and 7' wide using all Rinox pavers and rio 90 wall block if your familiar with the stuff. In the end now, each step is one block tall with a top cap/the step itself. Its a total of roughly 7" tall for each step. Once your on the landing on top of it all though, the step from the landing to the "top" of the doorsill is between 8.5 and 9". Now the patio and steps passed its inspection for the permit and the steps meet code. I think what happened, I originally measured to the bottom of the aluminum sill plate 7 to 7.5" difference. When i had my guys go back to level out the landing, "had a small tapered hump in the middle", that lowered it .25 to .50" as well. Add in the sill distance and thats another inch to inch and a half. The customer is complaining about some people that were at a recent event/party/etc that two tripped going into the back door and he feels its a major issue now. He had originally planned to remove the sliding glass door and was going to have french doors installed. This may or may not reduce the sill distance though. The steps were designed and had Integral step lights built into them. Short of tearing out the entire steps, glue, lighting etc and starting from scratch what other options would there be? The dillema is that the block used is only 90mm or 135mm IE: Rio 90 or Rio 135 model Rinox stone. Its all 3.5~ inches thick, we would have to increase the height of the entire steps and landing without increasing each step itself more than half an inch. I've thought about cutting some natural stone down from large peices and cementing them over top of each "top cap" on each step, but it would still be a "natural" uneven surface, not perfectly flat as they are now. Ive also thought about making a whole step extra and shortening the landing from 36" down to 24", but the customer already shot that down, but it would allow a 2" difference to walk inside. We originally were going to have the landing flush with the bottom of the sill plate. We then realized that the steps would not contact, but would be very close to a part that comes out of the back of his house about 14", its part of his living room that protrudes out from the back of the house but is not on the home builders plans that we used for our architectural layout prints :/ The home owner decided he didnt like that so we eliminated a step and he understood he would then have to step up into the back of his house. What to do? Out of an entire fence and patio job that has went well, i now have a long time customer that now has questioned our judgment, called another landscape contractor, only of which who has recommended that he have an entire NEW layer of pavers put down on this entire patio, tear out the steps and fully rebuild them, for mucho $$$ im sure. Thats not nearly the best solution but most profitable for another company im sure.