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People that deserve each other

Discussion in 'Irrigation' started by bobw, Oct 11, 2007.

  1. bobw

    bobw LawnSite Senior Member
    Messages: 807

    I had one major PITA customer this summer.

    A guy calls me in mid July to complain that one of his heads had freeze damage from last season. I've never done service for the guy, just blow outs every year. He only lives a few blocks from me, so I go down and check out the head; clearly damaged by physical contact (ie kid with hock stick). I call him up and let him know that it was not freeze damage. He tells me to replace it and leave a bill for him. Which I do. Fast forward a couple of weeks.. he calls and complains about the bill; figures he should get $10 off because he lives close to me and it didn't take much gas to get to him. I tell him no way; we charge the same for a service call regardless of distance... not like I could charge him more if I moved.

    A couple weeks later, I still haven't seen a check, so I send my standard dunning letter. I come home one day to an envelope stuffed in my door with a check and a note saying that he could not believe that I wouldn't give him a discount and how I must feel that I've found a gold mine in him.

    So... I drop him off my customer list; let him find a different guy to put up with his crap.

    Saturday, I'm working that block for blowouts and pull up to the house next door, look over and see someone crouched over the valve box.. crap.. figure that this was going to be a headache... wrong... look over on his driveway and there is a pick up truck with a little (and I mean little) compressor on it. So I hook up to my customer, fire up the compressor and start chatting with the guy.

    He's a scab. Heard that there was good money to be made doing blow outs and put signs up on boulevards. He has no idea how to do it properly. None; not a clue. I ask him how he charges... he charges a per zone rate...it'll be $110 for this blowout (all my residentials are flat rate $60 (which is the standard here)). I wish him well, disconnect and drive away....with a big ass smirk on my face...

    I now know 2 people that deserve each other...

    a PITA cheapskate who is going to get charged double what he should by a scab that has no clue... perfect
  2. Mike Leary

    Mike Leary LawnSite Fanatic
    Messages: 23,087

    ROTOFL if it was't so sad & true!:cry: :laugh:
  3. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Messages: 50,218

    (I'll do it for $105 - American)
  4. DanaMac

    DanaMac LawnSite Fanatic
    Messages: 13,184

    I hear ya man. We got a new customer this spring due to massive freeze damage at the manifold. $500 later it is repaired. Then she calls asking price to blow it out. I told her $60 and she freaked. Said she would call back if needed. Some people just don't get it.

    My price is the same whether it is down the road from me, or across town. Discounts are on a personal preference basis.
  5. PurpHaze

    PurpHaze LawnSite Fanatic
    Messages: 5,496

    GLMs, MILFs and Soccer Moms get preference? :)
  6. DanaMac

    DanaMac LawnSite Fanatic
    Messages: 13,184

    you know it buddy!!!!!! :)
  7. Mike Leary

    Mike Leary LawnSite Fanatic
    Messages: 23,087

    I walked away from one where the would-be client (a retired structural
    engineer) asked me my labor rates. When I told him, he replied, "that's what
    I charge too, you're just a prima donna plumber." I replied ,(as I got into my
    truck) "and". ::sound of truck going down the driveway::::::
  8. Kiril

    Kiril LawnSite Fanatic
    Messages: 18,334

    At least he got one thing right. :waving: ;)
  9. Mike Leary

    Mike Leary LawnSite Fanatic
    Messages: 23,087

    Yep, ::::adjusts tiara:::::rolleyes:
  10. BrandonV

    BrandonV LawnSite Platinum Member
    Messages: 4,578

    worked for a head of a MBA program at a prestigious school and he about passed out when he got our labor rates, figured we'd charge about $10/hr... to this day he'll have a couple of crew guys come up but not me because of the "foreman surcharge"

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