SprinklerGuy and myself have each had an incident this season where we replaced an 825y RP due to freeze damage, and they already froze and cracked it because they didn't drain it. In my case, we replaced it mid-March because he called us to do it. We then showed him how to drain it properly. He had to leave before we were done checking zones (2 were frozen and wouldn't push any water through) and he said he'd drain it, which he did. He then turned it back on when it warmed up, and even called us saying it was leaking. Sure enough it was just a bolt on the front place was loose. So we fixed and re-checked the two frozen zones. He then calls a week or so later after the latest cold snap saying it cracked and is our fault. All his friends say it is our fault not his. He even talked with a home inspector who said it should have never been turned on until May 1st. He wants us to buy the part and show him how to replace the thing - for free. Luckily I haven't had to deal with him as this is actually a customer for a landscaper that I do a ton of work for. The landscaper is backing me up and telling him too bad. So what ever happened to personal responsibility? This guy called wanting the job done. He even turned it back on a second time himself and never drained it like we showed him. We can not wait until May 1 to turn every system on. We do a little bit of delaying some start ups based on knowing the client - numerous freeze damage repairs in the past, older people that are scared to touch the system, disabled, etc. And it was 70 degrees early March, when this guy called wanting it fixed. But if your going to have a sprinkler system in a cold weather climate, you need to take some responsibility when the weather turns, other wise move into a townhome complex where everything is taken care of. It's not my job to babysit or hand hold every customer.