Well see I'm a dog person, too, so I don't mind it but I do expect effort, I don't mind a few piles but if it's really bad then that's another story (like a ww-ii minefield lol). Overall I'm pretty tolerant of the poop, but then the overall condition of my yards nowadays, I require at least an average quality turf before I service it, so then it seems there's less poop in the nicer yards, idk...I just have a clause for pet toys or childrens toys in yard. I charge $10 if I have to move them. As far as pet waste, I don't mind it. I have a hard time keeping up with my dogs (to the point I don't at all)...so I can't expect my customers to do the same. I guess if I had a customer that had multiple animals and didn't keep up with it then I would have to charge them...but no problems so far...no customers have animals. I would like to know from others though, how they handle it.