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pita customer called me a liar!

Discussion in 'Lawn Mowing' started by nriddle77, Aug 23, 2004.

  1. nriddle77

    nriddle77 LawnSite Senior Member
    Messages: 271

    Tonight I get a call from Mr. X. He tells me that my services are no longer needed. I said ok that's fine, I sent you an invoice today.
    He said "I don't owe you anything, you haven't been doing any work"
    I said excuse me sir but I have cut your rental property twice already, as requested by your wife. He insisted I haven't been there and that the grass is overgrown. I told him to talk to his wife, because she had seen the grass after I cut it the first time.
    So he called me back and said that I only cut the front, not the back and has no way of knowing if I cut anything on the second visit.
    He said he'd pay me half the money, or nothing at all.
    I said he can pay me half, and I'll spray the grass with roundup so mowing won't be a problem anymore. He didn't care for my suggestion.

    I won't kill his grass, I was just blowing smoke. I just don't like being called a liar. The man doesn't even live there, he lives 35 minutes away. I think he's just trying to save a few bucks.
  2. Gene $immons

    Gene $immons LawnSite Bronze Member
    Messages: 1,028

    Great one

    today I made over 2000.00 without doing much at all.
  3. qualitylandscaping

    qualitylandscaping LawnSite Bronze Member
    Messages: 1,581

    Wait until they sue you for everything you have for the "threat"..
  4. fga

    fga LawnSite Silver Member
    Messages: 2,449

    you're such a liar...:)

    but that's why customer relationships are important, gotta know who you're dealing with. landlords in general are usaully cheap, unless they are renting out an apartment in their own house. i don't like working for people who i don't even have an option of seeing them personally each week. i don't knock on doors unless i have to, but its nice to have the option to discuss any matters personally face to face if they arise.
  5. GrassBustersLawn

    GrassBustersLawn LawnSite Senior Member
    Messages: 981

    Take him to small claims court! That'll make his day.


    IMPACT LawnSite Member
    Messages: 83

    Well, unless you can produce a route sheet or an employee to vouch for you in court proving you did the work as agreed on the dates in question, you're pretty much boned. Big problem with absentee owners is communication.I would call him every time I cut, etc. , at his property and leave a voice mail on his phone as well. I don't know how much this guy owes you, but I'm sure it's not enough to waste a day's wages in court to play "he said, she said" games with an unamused judge who is just waiting for the right time to dismiss the case because he has an afternoon tee time. If you have the proof, take it to him and counter sue for costs, opportunity time, and all fees associated with the proceedings. It may change his mind about paying his bill in full. He's not foreign by any chance, huh?:eek:
  7. nickslawn

    nickslawn LawnSite Member
    Messages: 83

    Just turn it over to your local collection management. It always works. They don't pay or pay slow it goes on their credit. That how it is done here.
  8. Gravely_Man

    Gravely_Man LawnSite Silver Member
    Messages: 2,075

    That is some bad news to hear. I would think about contacting a collections agency , having a lawyer send them a letter, or taking them to court. The threat you made will not sit well with the judge however.

  9. HayBay

    HayBay LawnSite Senior Member
    from Ontario
    Messages: 846

    Search the site for Crew Worksheets.

    Similar to what IMPACT metioned.

    Keep track of things like, date, temperature, time in/out, jobs performed, exceptions to the norm, tools accounted for, etc...

    Might help for situations like this.
  10. Mr. Magpie

    Mr. Magpie LawnSite Senior Member
    Messages: 325

    Write him a letter: Payment is not contingent on your ability to tell whether I came or not by looking at the lawn weeks after the fact. The fact is I personally came and worked my butt off. I remember coming the second time, and my records show that I came. Your property is a part of a route; my system does not allow for skipping lawns. Your perception of grass growth could possibly be your shortcoming here. Some grass/weeds grow decievingly fast, I forgive you. Just pay for what I earned and we'll part ways. I do not work for free just because someone speculates that I didn't show up. Thank you for your prompt cooperation.

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