PITA customer: drop or not

Discussion in 'Lawn Mowing' started by southerncomfortlc, Jul 1, 2013.

  1. ponyboy

    ponyboy LawnSite Bronze Member
    from ny
    Messages: 1,576

    How about educating her on what she is paying for up sell her on other stuff
    I never promise a day of the week to be cut in we are dealing with nature here what's if they want a Friday cut and it rains 3 days that week then what
    If she insists in Friday cut charge her more for a premium day cut
    Let her know that it was a cash price that is your fault for letting her get away with that
    This is your business you make the rules and you need to enforce them
    Straighten her out and up sell her I don't drop customers I charge them more till where they drop me or I'm making money and can deal with their bs
    Posted via Mobile Device
  2. PLS-Tx

    PLS-Tx LawnSite Silver Member
    from Texas
    Messages: 2,384

    here is ur answer
  3. dllawson

    dllawson LawnSite Member
    Messages: 172

    Consider your PITA customers from a financial perspective.

    The average net profit margin for landscape companies is around 10%. That means an average business would profit as little as $20 a month from a $200 account. One return trip can easily ruin the profit on a job for 2 or 3 months.

    Not only is this customer wasting valuable time, you are also paying money to work for her.
  4. TriCountyLawn

    TriCountyLawn LawnSite Bronze Member
    Messages: 1,517

    Run Run Run .

    But also ditch the bank and keep a few dog treats handy. If a customers dog likes you that more times then not it helps with the customer relationship as well.

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