I have a customer who lives about 3 or 4 miles away from my house and I maintain their front and back lawn only. I don't maintain any shrubs or hedges, just the turf. Well earlier this month I come pulling up and start pushing my equipment to the backyard then I go inside my truck to take a phone call. Well then I see the home owner pushing my equipment back out onto the driveway. I was like WTF? So I get out and talk to him and he says that he had already mowed it because he thought I wasn't coming (I had changed my schedule 2 weeks prior to this from Wednesday to Sunday, even though I had talked to him the previous Sunday I was there to mow, it apparently flew right over his head.) So after he told me this I was like, W/e, see you next Sunday. Well next Sunday came and same thing, except this time he had mowed it because he was having his bible study over. It really wasn't that inconvenient for me because I have a full service account kiddie-corner to this account. But today I received the bill and they only paid for half the month. And I'm slightly steamed over this because I still made the effort to go there and work. I'm giving these people a killer deal already, they are filthy rich (just redid swimming pool, hard scape, entire house, etc) and it's not like they couldn't pay me. I know doctors will charge you for an appointment if you don't show up, why not me? What do you guys do in this circumstance?