I recently had a customer that was interested in having quite a bit of work done on his property and after price was gone over and agreed upon i was explaining to him my contract policies for his type of work. for any jobs over $1000 or that will take longer than 1 day i require a contractors agreement to be signed. in this agreement i have certain stipulations, one being all material costs be paid for up front by the customer along with a 1/3 down payment for labor/operating costs. immediately after i told him about the 1/3 down he actually got very angry with me stating how he owns multiple properties all over and never has to do 1/3 down with his carpenters, and that he would NOT be doing business with me if i require a down payment... I could have said MANY things back to him like how i am not a carpenter i am a landscaper, but i stayed professional and tried to explain to him verbally why i do this and that it is actually fairly standard whether its called labor/operating expenses or it is just included in any down payment without being labeled 'labor'. the conversation ended there but i decided to try to send and email and here is what it read am i reaching here or out of line at all? i have had many customers happily do business with me this way with no issue, to me working without a down payment is unheard of.