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If they buried a new line it will also settle over time. Usually they don’t put a lot of effort into backfilling the hole after running the new pipe. You can fix it up nice now, and once it get rained on for a while and settles you will see the area they trenched. It goes a long way in advising the customer on what they can expect and settling is a normal thing. Then they know it’s not your fault and can expect to “fix” the settles area again later.
 

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Think about the tree.
Maybe get customer to consult a look-see by a qualified tree company. They can advise as to which roots are safe to cut and which roots need to remain. Perhaps cover those with mulch or bark.
You do not want to be blamed if the tree falls over. You do not want to be blamed if the tree dies.
In general I agree--smooth it out with a rake and sow a top quality shade-type seed. A ground cover planting is also good if the shade is heavy, myrtle for instance.
Bark is good if the shade is heavy.
Perhaps add a decorative art object, bird bath or decorative electrified fountain.
It appears they ran a trencher right through the roots. The damage is already done.
 
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