What is your guys' policy on returning to the jobsite? Here is the situation: Feb 1st 2002 we went to a house and repaired numerous drip leaks due to rodent damage (packrats). We got this lead from some direct mailers we do, offering a tuneup which is basically a checkup at a reduced price. We spent 1 hour and 10 minutes at this house checking things and fixing etc. Today, May 6th he calls and says: " you guys were here in Feb and you did a crappy job tuning up my system. Saturday I was cleaning out a planter bed and found some tubing laying on the ground." I said "is it leaking?"....he says "no, but it is just laying there, what the hell did you guys do while you were here?" I proceeded to explain how drip systems are not perfect and leaks can happen. Perhaps it was more packrats blah blah blah. Keep in mind I did NOT INSTALL this system sir...I just fixed what I could find at the time that was broken. That was not good enough for him and he wanted us to come out and fix this stuff without a service charge....... After several minutes of bantering back and forth, I told him to call someone else and he called me an "unethical business person". Am I?