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Discussion in 'Lawn Mowing' started by LawnBrother, Mar 6, 2006.
Do you use contracts for residential mowing and maintenance?
ALWAYS! I will never do any work with out a contract. There are too many "what if's" when you don't use one IMO.
I don't only because I'm fortunate enough to know the customer personally or through someone I know, so I'm not worried at all about needing a contract with them. In several cases, I feel that everything can be worked about because I knew them and they knew me before they became my customer.
If I get residential accounts that I don't know the people at all I would highly consider doing it, however.
Everyone gets a contract. Much easier with everything in writing. I try to stay away from doing work for friends and family as much as possible always seems to cause friction. Just my opinion
I've never had a contract, whether commercial or residential, except........
The two Wal-Marts I mow, I have to sign a Wal-Mart contract, and when I plowed 12 Taco Bells one year I had to sign a Taco Bell contract.
All my customers have to sign a contract.
A true business will have a contract. Perfect example...Wal-Mart and Taco Bell.
Id feel like an idiot having some old lady sign a legal contract to get their lawn mowed and if I dont get paid I dont go back other than to "collect"
I do like to provide a list of services ordered for that year, and synopsis of what we discussed as far as concerns etc etc, but actually having someone sign a contract dictating things to the customer?
Maybe you guys with a gazillion customers and half dozen crews do that but Im on a more personal level with my people and all future people.
Now that I know Im not a "true business" anyone wanna buy a JD 757?
How come you are trying to get rid of the Deere?
I've got an older woman for a client, and she insists on having a contract (even though I have taken care of her grounds for 5 years). Her contract for May-Sept. is around 6,000, she wants to know what she is paying for , plus it erases any doubts as far as any extra services desired. Oh, and her husband is a prior 3-term governor for AK . But this is the type of client that my company is geared towards. People who want and expect the best, and having a contract plays into promoting a professional service.