Poor customer service=lost sale

Discussion in 'Lawn Mowing' started by C4chris70, Jul 31, 2008.

  1. C4chris70

    C4chris70 LawnSite Senior Member
    Messages: 501

    Went to my dealer today to purchase the 34 Gravely pro-stance only to be greeted by a salesman that knew nothing about the mower. Told me the fixed deck height was adjusted by a lever, then told me the fixed deck was not adjustable at all. When I asked to speak to someone that knew about the product they were selling he said they were too busy with paper work. Do you believe this! I told him forget it and walked out.

    I really don't want to buy this mower from them anymore, but they are the only Gravely dealer near me. Also the $300 free gas card promo expired today. Should I speak to the owner (who is a friend of mine) and let him know what happened, and give him a chance to honor the gas coupon or give me an additional $300 off? Any input will be appreciated. Thanks!
  2. LushGreenLawn

    LushGreenLawn LawnSite Silver Member
    Messages: 2,120

    I would, especially if he's a friend. He might want to know that his emplyee didn't want to take the time to go get him in the first place. BTW, how much are those things? I've been thinking about one as a second mower.
  3. mtcjb

    mtcjb LawnSite Member
    Messages: 37

    If the owner is a friend of yours and you want to do business there, then this is in my opinion a no brainer. You call your friend at home tonight and tell him of your experience, if his response as a friend was anything less than selling you the mower at cost and making sure the mower paperwork was dated today (since you are actually making the deal today) so that you can get the gas card then I would write the guy off as someone who likes your cash and nothing more. Hope this isn't the case but this is my thought on the situation.
  4. LushGreenLawn

    LushGreenLawn LawnSite Silver Member
    Messages: 2,120

    At Cost? Do you mow all of your friends at cost?

    Come on now, a discount mabye, but his friends got to stay in business.

    My uncle owns a trailer dealership, and on items for my personal use, I get them at cost, but for the business... I deal with a salesman like a regular customer out of respect, I am using the stuff to make money!
  5. K/B

    K/B LawnSite Senior Member
    Messages: 480

    At cost? Frankly, that's ridiculous. Now, by all means call him up and tell you of your experience! If he cares at all, he will do everything he can to satisfy you, but to expect him to sell the mower at cost is unreasonable.
  6. C4chris70

    C4chris70 LawnSite Senior Member
    Messages: 501

    The price was $5095 minus the $300 gas card. I'm not looking to get the mower at cost, I understand he needs to make a living as well. I just want the mower at the price I would have purchased it at today. However I have been told there is almost no profit in mower sales, so discounting it an additional $300 may not be an option for him if this is true.
  7. Texas Mower Parts

    Texas Mower Parts LawnSite Senior Member
    from Texas
    Messages: 472

    Half of the $300 came out of his pocket anyways. Gravely covered the other half.
  8. C4chris70

    C4chris70 LawnSite Senior Member
    Messages: 501

    Update: Told the owner what had happened yesterday and he was very suprised and apologetic. He does not participate in the $300 gas card promo. He did however give me a great deal on the mower as he did on my previous Gravely. It's a done deal! I pick the mower up tomorrow.
  9. Jason Rose

    Jason Rose LawnSite Fanatic
    Messages: 5,858

    Congrats on the new mower! Glad you got the deal to go through. I know it's frustrating when you are ready to actually BUY and no one cares.

    You will have to post a few pics!
  10. lawnwizards

    lawnwizards LawnSite Silver Member
    Messages: 2,439

    if you wanted the mower so bad, why did you let someone who didnt know anything about it stop you from buying it? if you did your research, then you should've already known the specs on it. you sound about as stubborn as me. i'll buy it my way or no way. :laugh:

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