Good post! One question though. Do you find that you have to educate your customers about the proper way to trim shrubs, rather than just shearing them with clippers? Most of the shrubs I tend to have always been sheared so that's what I stick with most of the time. But for those where I have an opportunity to prune them as they should be, I find that customers are so used to the sheared hedge-like look and them being either square or round, that they don't like the way they look pruned properly, such as bottom raised up a bit, thinned out, natural shape and left with some texture. Do you find that to be the case too? And if so, how do you handle it?