So a week ago me and an employee go and do a power rake at a hoa we take care of as well as the house of the president. We are running a parker power rake and a blue bird power rake. When the parker goes it leaves wheel marks, no matter how much you overlap. The customer calls me today and complains about it, and I explained that no matter how much i overlap with the machine, it still leaves the tire marks. Then he procedes to say we didnt do another area, which I continue to explain that we used another machine there and it just leaves a much different finish. He then says that we tore up his lawn. Which I explain that, that is waht happens in a power rake or dethatch some areas get pretty torn up because the teath are in a fixed location and when they reach elevated ground compared to the back end, they end up digging in deeper and doing a true dethatching which takes out a lot of the lawn. I explained this over a vmail message, he didnt pick up when I returned his call. I offered to come by and seed the areas that were heavily torn up. Basically his lawn just looks like it was striped, but he doesnt like that the grass where the wheel marks stands up more and looks "longer". We dont mow after power rakes just blow it into piles and pick up. I cant wait for the response.