Placed simple online order with Preco on June 11th. Prior to this, we called them to find out how long it takes for orders to be shipped out. They said, "Order online, and it will be shipped the next day." We were ordering blades. When we added them to our shopping cart, it did NOT say OUT OF STOCK. Our order was CONFIRMED along with a confirmation number. We assumed we would have them by the end of the week. No such luck. At the end of the second week, I called them. First they said they shipped them out. When I asked for the UPS tracking number, they put me on hold. Came back to tell me that they were out of stock on the blades. I said, "What do you mean, out of stock. You just said you shipped them out, plus my online order was confirmed." He says, "Listen, I don't handle online orders, I'm just telling you what I know." I told him I wanted to talk to someone else. They put someone else on the phone, and I asked them when they would be getting their blades in. He said that they would get them Monday and ship them the same day. Well now it is Thursday. I called again. Another run around. Heres how they answer the phone. "Yep". I said, is this Preco? "Yeah" I need to talk to the guy that handles the onlines sales. "Who is this?" I mean, geez, talk about a professional way to talk. They don't even know how to answer a phone. The "online order representive" is off today. That's what I was told after I told them who I was. I ended up talking to a bunch of different people, all of which have absolutely no clue!! The last person I talked to was the mechanic! I said, "Is this business run out of your home? Nobody knows what is going on." I am fuming about this I can understand a mix-up, but it is their attitude that is really bugging me. They think this is a joke. I told the last person I talked to today this. "Ever heard of www.lawnsite.com. Well it's a profressional forum for the green industry, and I plan on telling all the 3300 members what poor service Preco has to offer." He didn't even have a response to that. I told him I am calling back tomorrow morning to talk to the "online order representive", then I hung up. I mean, It's shipping out blades. Not rocket science. I swear, I will NEVER deal with this company again. And I hope that this post, at least makes a few members think twice before placing an online order with them too.