Lawnlad,,,,,,,Hb,,,,,I almost feel like crying. This is exactly the thread I need right now because I have a salesman now and he is getting pissed at me for sending unqualified leads. The reason I do is because all I am is a glorified order-taker for service and repair. I can get away with charging an evaluation fee for the repair work but no one will pay that for an irrigation system installation so I send him on all of them. Now I have some ammo.....let me at em!