Prequalifying Potential Customers

Discussion in 'Business Operations' started by heygrassman, Feb 28, 2002.

  1. heygrassman

    heygrassman LawnSite Senior Member
    Messages: 509

    I am attaching a copy of a phone script that I put together in an attempt to prequalify the intention of a customer. Is there anything I may be missing?


    Attached Files:

  2. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    I always ask where they are located early on in the conversation.
    For lawn maintenance we select certain areas to work in, and don't choose to be in some parts.
    (If we aren't home and the message is left on the answering machine, I always look up their address using "reverse look-up" online before calling.) Just knowing where they are located really helps in screening the calls.

    Also for lawn maintenance, I ask how often they like to have their grass cut. I can tell a serious homeowner that cares about their grass from their answer. "Oh, once or maybe twice a month", is not the answer we are looking for.
  3. RoyeDillon

    RoyeDillon LawnSite Member
    Messages: 24

    Go to thread nuber about 60-70 & there is another one on prequailifying. Good luck let us know how it works.
  4. NJemerald

    NJemerald LawnSite Member
    from NJ
    Messages: 121

    Have you used this list yet???
    I agree with LGF, Way too mechanical!...
    I would just make a list of things you look for, wants, areas to be in and check them off as you "casually" speak with potential clients.
    I've NEVER had two phone conversations go the same way myself...

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