I searched on this subject but I didn't find what I was looking for. I'm a part-timer (2 years) and I have about 35-40 customers that are 7, 10 and 14 day cuts & some "call and cuts" (ranging from $25 to $35). All on these customers are in my neighborhood of 225 homes with another 200 being built. I want to increase my prices($5 per cut) for next year on most of them due in part to my bad bidding. I plan on this being my only increase. I also plan on going to some sort of service agreement for next year to make scheduling easier and to get a better idea on how much I'm going to make each month. My questions are: 1. When is the best time to announce this increase to my customers? If there is one. I plan on using the 20 letters template that arrived this week. I was thinking about January 2002 before the season starts. 2. Should I announce the "Service Agreements" at the same time? I don't really care if I lose a FEW customers, especially the PIA's. I'm looking to get more $$ and less yards and be able to offer more for fewer customers.