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pricing wrong?

bif

LawnSite Member
Location
PA
Hi Bob,

I looked on the Lesco website at the price for Macron 16-34-16 and then I went to the Lesco store in Lancaster to purchase it. The amount I end up paying is several dollars more than what the website lists it for. Of course I don't realize this until I leave, and when I call they say, "we'll see what we can do." And that's all I hear. I did notice that when I "log in" to the website with my account info the price actually goes up!! This is something new that's been happening since the website has recently been redone.

thanks for any help,

Steve
 
Thanks for the email, Steve. I'd like to have a chance to talk w/ you about this more to understand what happened because your pricing certainly shouldn't go up when you log in to the system. We are currently in the middle of rolling out a new technology behind our pricing system. This will make it easier and quicker for customers to get in and out of LESCO Service Centers, and that may be what has caused this issue, but I want to make sure.

Please contact me when you get a chance.

Thanks,
Bob West
Director of Marketing
216/706-5136
rwest@lesco.com
 
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