Pro advise on meeting new customer!

Discussion in 'Starting a Lawn Care Business' started by Full throttle lawn care, Nov 19, 2005.

  1. Full throttle lawn care

    Full throttle lawn care LawnSite Member
    Messages: 151

    I guess it should say do's and don't when talking to a new customer for the first time giveing a bid. What to say and what not to say?:confused:
  2. freddyc

    freddyc LawnSite Senior Member
    Messages: 578

    Don't swear.

    Be polite and positive. If it's a female customer, don't flirt with her.

    Make sure you sound confident in your abilities to perform the task.

    Don't badmouth other lawn care people.

    Off anything else they might need. Take a good look at the place for additional opportunities.

    Don't offer anything you can't stand behind.

    Don't sign up for anything unless you know the entire scope of what they want.

    If you give an instant estimate, double check your numbers---mistakes will always work against you.

    Stand firm if you know your price---if you back off they will negotiate you into a loss.

    Don't sign up for anything unless you're comfortable with it----a little risk is ok, but too far any you're broke.

    See if they will tell you if they had another service and if so, why the dropped them. Be on the lookout for a PITA.

    Good luck.....and remember, if you don't get them, there are other fish in the sea.
  3. LawnBrother

    LawnBrother LawnSite Senior Member
    from SW Ohio
    Messages: 867

    Great advice freddyc.
    The only things I might add to that are:
    - Look the customer in the eye while talking to them
    - Inform them of all the services you have to offer
    - After you get the account be sure to explain your billing practices (like when/how often you bill, and the due date)
    Good luck!
  4. Green-Pro

    Green-Pro LawnSite Bronze Member
    Messages: 1,420

    Good advice already given.

    I would say if you are the owner of your company act like it, professional, confident, polite, energetic, and knowledgeable.
  5. South Florida Lawns

    South Florida Lawns LawnSite Platinum Member
    from usa
    Messages: 4,783

    and most people will judge you just by your communication skills and how professional you act, so keep that in mind. Also don't be a smart ass like you know everything. I keep an attitude like the customer is always right and just try to please them, last thing you wan't is to be arguing with them.
  6. Lawn Masters

    Lawn Masters LawnSite Senior Member
    Messages: 850

    basically, you treat them the same way you'd treat your parents. show them respect,
  7. SodKing

    SodKing LawnSite Bronze Member
    Messages: 1,641

    and look the part of a successful business person. Company shirt, clean Khakis. be presentable.
  8. sheshovel

    sheshovel LawnSite Fanatic
    Messages: 5,112

    Show-up as clean as possible,even if you just finished your work for the day or are in between jobs and need to meet with a potential customer,take the time to chew a breath mint,wash your hands and comb your hair anyway.Respect the person you are speaking too's personal
    "comfort space"
    Otherwize...look them in the eye and engage them in conversation facing them directly.
    .but don't get within 2'of them besides to hand them something or shake their hand.
    Don't speak to fast,keep your voice modulated and calm and slow,if the cust appears not to hear you well(will lean forward ,put hand to ear or look at your lips as you speak)Then speak-up but don't yell.
    Take the time to make sure what you have said is fully understood by asking if they have any questions.
    Be honest and streightforward in your dealings with them at all levels.

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