I have gotten rid of most of our "problem" customers, yet I still have a couple. You know the type, the ones that have strange demands.<p>We have one in particular. We have had the lawn for about 5 1/2 years and have actually known the people longer. The yard is extremely shady and doesn't grow all that well. We started off with standard services but it has changed over the years. For example, they removed one area of grass a few years back and put in a little garden. They then wanted us to pick up sticks and stuff every week out of this area. They justify this by saying 'well you don't have to mow it, all you have to do is pick up debris." Well, the problem with that is that it take 3 times as long as it took to just mow it <p>Next, about two years into the job, they asked if we could blow of the roof after the leaves fell. No problem, it took 30 minutes, once a year. All of a sudden it is part of our service, minimum 6 times a year.<p>They have a screened in area with plants and vines and stuff. We originally went in and trimmed it once a year for like 50 bucks. Next thing ya know they have us cleaning it for free. They say "hey, don't bother mowing this week, just trim in the screened area." Mowing takes all of 10 minutes, the screened room takes over and hour.<p>But the worst thing is the fact they don't appreciate anything and they always have to be right. Today I was cleaning the roof off again and while there I trimmed some limbs off the roof, like they would ask us to do sooner or later anyway. Upon finishing, the woman says "don't trim on the Japanese maple anymore, we don't want that cut" I romoved a grand total of about 12 small branches that were on the roof and rain sensor for the sprinkler system or growing into the house. The thing about it is that I knew she was going to do this. And if I hadn't cut them she would have asked us to do it.<p>I feel completely out of control in this yard, if something is done without them telling ya to do it, they don't want it done. If you leave it, they ask ya why you didn't do it. Their bazaar activity goes beyand this though, they asked if we took their gas can a few weeks ago, LOL. They asked if we took a bucket one time, turned out their son had it They go to NC a few times a year and it is like a vacation when they are gone. However, this is usually followed by a string of requests when they return. One year while they were gone we had a pretty bad wind storm, they returned about 2 days after and we showed up on Friday. The man said "what did you do while we were gone? The Place is a mess!" I was like, uhhhh, we had some like tornados or something a couple of days ago. Dumb-ass ( I din't say dumb ass to him )<p>By telling them I can't do there lawn any more, I will also lose the daughter's lawn, but I can't deal with these clowns. You guys got any nuts like this?