I have a customer who call and left a message on my answering machine today. He is a regular customer we have served him for about 6 months. No problems with us or him. Today he called and said one of the sprinklers in the back yard was broken and asked if I wanted to fix it or if I wanted to have the sprinkler company fix it and have them bill me. Few bigs things. 1) I dont agree with the way he treated the situation. 2) I dont believe it was my fault due to it was probably misinstalled 3)Dont want to loose a good customer but should I pay. We have been in business for years and have had only one problem like this before. It consisted of a customer who installed sprinklers himself and did horrible job. He didnt fill ditches for the lines correctly and when our mower went over pipes it cracked them. He wanted us to pay and we said it is not out fault. To make long story short he turned it over to his insurance company they tried to collect from us. We told them to go look at the job and after that they agreed with us. Back to the subject. The reason I dont believe it was our fault is because we were using walk behind mower and it could only have been the front tire that could of hit sprinkler. In my opinion that doesnt have enough pressure to break sprinkler. I was also dissappointed that expected me to pay with ask questions. I dont want to loose a customer but I feel I should not have to pay. Please send me ideas what you think I should do. Thanks!