What should I do about this problem?? I have a stihl fs80/85 I call it an 85 because I put a steel shaft in a 80. Anyway it is coming up on a year old and has had a problem where the idle drops a little lower and the clutch lets the head spin really fast. It's been doing this last year also. I brought it to the dealer last year and he looked at it the mechanic ran it and said it was fine and didn't see the problem. Well it keeps doing it so I bring it in recently twice because the mechanic can't see the problem when he runs it so the dealer will not open it up and fix it. Well I am really upset because I am the one running this fricken trimmer and it keeps doing this crap. When the dealer gets it, it runs fine and makes the bell clutch sound. But after you use it for 10-20 min on a lawn the bell tingling clutch sound will go away and the idle will sound lower and the clutch lets the shaft and head spin really fast. Several sources have told me(not the crazy dealer) that the springs might need to be replaced. Because I know it's not the actual clutch but something is letting the shaft and head spin. Also when this happens the bell tingling usual sound is not present, it is a grinding sqeaky metal sound. Well the dealer said if he can't see it happen in the shop which of course it's not going to screw up in there, he won't open it and fix the problem. Also his wife gets on the phone and yells at me saying it's a chain saw clutch and it's fine and come and get it out the shop(basically it's taking up space or some crap). Anyway I'm mad about this because I called stihl southwest because I kept the number from previous problems with the dealer and another stihl dealer because there's only two close by me and both are not so great. That's why I don't buy stihl anymore(dealer support). Anyway I called them and talked to casey who I talked to before and he really couldn't help me because the dealer's are independant and that I should take it to the only other two stihl dealers that are both 10 and 20 miles away. I really don't like having to go that far especially because I bought the trimmer right down the road at that shop. They should help me out because I BOUGHT IT THERE! So I call the territorial manager who lives across the lake and he also says to go to the two far away dealers that I have never been to or bought anything at. He said he would call my dealer and find out about the situation. Well I was busy so my dad went over to get the trimmer that they said was fine and that they were not going to open it up and fix even though the owner said he would(he lied, actually he lies a lot that why I don't like to deal with him anymore). So he told my dad he would open it up and if there isn't anything wrong, he would charge me for it. Hmmm there is something wrong and it is under warranty. Also he said not to call the stihl rep. anymore. He said if something does break it's covered, but I want what's broken now to be fixed. What should I do? Stihl really isn't helping with telling me go somewhere else for service. I'm really disappointed with the two close stihl dealers I have. Also what can I do about my screwed up trimmer? Sorry for such a long post but I'm mad at this whole situation. I really to sell the stihl trimmers and go with all redmax and echo which I can get at my two favorite dealers(they don't sell stihl) go figure the good dealers don't sell stihl. What should I do with the dealer problem and the trimmer with the clutch problem?