I offer a call-ahead service for client's who need to kennel their dogs or unlock their gates, as I suspect most folks do. There are about a half dozen clients that I dread calling. I know, if they answer, I'll have to make the sale again. It's like, with most clients, I give them a short 15 second speech to let them know we'll be out tomorrow and it's over. With these problem clients, it's 20 questions. What's this application for? Didn't you just do one? I don't think we really need to do this one, do we? Oh, and my personal favorite, "What time tomorrow?" I mean, heck, I've got to get other things done and I don't have time for a 3 minute phone call with each one of them. The purpose of the call-ahead is to give the client a heads up, not to re-invent the sales wheel with every application. And it seems to be the same clients every time. With some, in the past, I've just downgraded them to non-call-ahead and it's worked out ok, but I've only done it to people who used the call-ahead as opportunity to skip...about 2 or 3 over the years. How do others handle these clients? Aside from their "sell me on this again" attitude, they're not bad clients.