I currently have 9 Arby's. They will not sign a contract. Their district office will not let them sign any vendor contracts at all. The problem is that they keep asking me to do things that's not included in their monthly maintenance for not additional charge. I tell them that this isn't included and it will be x amount of dollars for me to do it and they get pissed. Example one store has 2 dead florida maple that they want me to cut down. I say no problem it will be x. One store wants me to make 2 new flower beds for annuals and not pay a dime more. What would you guys do to handle this. Don't really want to lose them it's about 28,000 per year.