To start off- here's the scenario I'm currently dealing with: I went into the office this morning, and was bringing my boss up to speed with a new start-up (recurring maintenance account) we did on Friday this past week as well as a cleanup we also did that day. His first question was "did you get the checks from the customers?" I told him we received payment for the cleanup job since it was a one-time service, but the new start didn't give a payment since he wasn't being billed at that time. Like every other recurring maintenance account we've started, they don't receive a bill from us until after the 1st of the month. It's been like that since day one, so I'm not sure what his deal is. Now for my question: For those of you who bill regular customers once a month, do you collect a payment from them when providing the initial service, or is that initial service just part of their first [monthly] bill?