Question About Having A Blind Customer

Discussion in 'Lawn Mowing' started by Canadian GreenScape, Aug 2, 2004.

  1. Canadian GreenScape

    Canadian GreenScape LawnSite Member
    Messages: 217

    I've had a client for 2 years now who is legally blind (Im not sure what her percentage of sight is) She is able to see a bit but isnt very mobile, everything around the house is outlined with white paint. Anyway she sends me cheques that are about twice as big as a normal check with extra big lettering and braille. Should I send her invoices with larger font? Would it be acceptable to this? Anyone else have a blind client?
  2. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Messages: 8,745

    I would just ask her. Tell her that you know of her problem and was wondering whether she would want a bigger print invoice or to just have you tell her the amount over the phone each time
  3. Turf Medic

    Turf Medic LawnSite Bronze Member
    Messages: 1,073

    I would ask her, tell her that you noticed the checks she sends are a larger print and ask if it would be helpful if you sent the invoice with larger print.

    I also would not use the word font, reduces the chance of making her feel stupid if she doesn't know what a font is.
  4. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    wow lucky you.. You only have to show up once a month to cut the grass and she'll never know.

    I know I better say it or someone will actually think I mean this, I was just kidding, just kidding.
    Anyways, I agree with tiedeman and turf medic, just ask her, she'll probably appreciate that you are thinking about her convenience.
  5. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Messages: 4,771

    I had a customer that use to give me those big checks written with a "magic marker". I gave him normal invoices, but it was not for mowing, just a couple of overseed jobs.

    HOOLIE LawnSite Gold Member
    Messages: 3,981

    You could even just turn the blades on and sit there for half an hour...LOL

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