Discussion in 'Pesticide & Herbicide Application' started by grassmasterswilson, Jul 5, 2011.

  1. grassmasterswilson

    grassmasterswilson LawnSite Platinum Member
    from nc
    Messages: 4,987

    Any of you guys every send questionaires to your customers? I'm considering it as a way to get some feedback about our work and services. Anyone have a sample one? I was thinking...

    Are you pleased with our services?
    How does our pricing compare with other companies you've used?
    Are there any services you wished we offered?

    Those were just a quick brainstorm. I would send it with the next invoice along with a self addressed stamped envelope. It would be anonymous.

    There are very few local guys doing apps here and none that really advertise. I do a good job and don't have many drops. It's been a slow process building my business and I rely on mowing to keep things going.

  2. fireman gus

    fireman gus LawnSite Senior Member
    Messages: 517

    I have never used a questionaire but have often thought about it. A problem I see is that it can't be anonymous because you will know the clients handwriting and they know that. I have thought about getting a P.O. Box using a name of a survey company and have them send it there. I think the people would respond to that especially if a self-addressed envelope was enclosed. However if you have a good relationship with your clients you could ask them directly and hopefully they will give you an honest answer.
  3. vencops

    vencops LawnSite Bronze Member
    from NC
    Messages: 1,537

    I send out nearly all of my invoices each month, via email. I'm not sure (could be a very valid reason...and I'm not thinking of it) why you would want the feedback to be anonymous. If my customers have ANY issues at all (real or not), I want to know about it.....and quick. Whatever may be the case, if it's on their minds, it's real TO THEM.

    I always put a line on my correspondence that reads "Please contact me ASAP with any questions or concerns". I also correspond with most of my customers to let 'em know I've been to their property. Most of my customers are a little diff.. My co. is a property mgmt. co.. And, I do most of my work for people who don't actually reside in the property I'm maintaining. So, I'm their eyes and ears for their interests.

    I also get a lot of "extra" work, via my correspondence.

    Different strokes. I'd never tell you your way wasn't right.

    Good luck.

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