Quick and easy question for solo OPS

Discussion in 'Business Operations' started by Michael Ray, Sep 20, 2017.

  1. Michael Ray

    Michael Ray LawnSite Senior Member
    Messages: 391

    Phone rings on the mower, kill the mower and take the call? If not, when do you return it? I'll be starting fresh next year full time and will need every lead I can get.
  2. ltdlawn

    ltdlawn LawnSite Silver Member
    Messages: 2,262

    Stop and answer. Headset makes it simple.
    When you start out you've got time not customers.
    Most will call multiple lco until they get an answer.
    Michael Ray and hort101 like this.
  3. sjessen

    sjessen LawnSite Fanatic
    Male, from Knoxville, Tn
    Messages: 5,490

    Phone stays in the truck. I call them back en route to the next property.
  4. Matthews Lawn Care

    Matthews Lawn Care LawnSite Bronze Member
    Messages: 1,621

    I stop and answer even if my route is full. Only takes about 3 min to get an address and setup a time to look at it. Never know when you'll get an opportunity to replace one with a better one.
    Michael Ray likes this.
  5. AGRinATX

    AGRinATX LawnSite Member
    Messages: 177

    Text a reply "We're on the job right now, but we'd love to help you out! We will return your call in just a few minutes!" You can save it so it's a one click operation.
    Bcoogan23, Grassholes, Steve and 2 others like this.
  6. Michael Ray

    Michael Ray LawnSite Senior Member
    Messages: 391

    Great ideas guys. Thank you.
  7. wbw

    wbw LawnSite Fanatic
    Messages: 6,326

    Answer immediately if you want to grow. There is no other answer. If you are complacent with where you are...then just do what you want.
    Michael Ray likes this.
  8. shifty98

    shifty98 LawnSite Senior Member
    Male, from Indiana
    Messages: 274

    Answer. It's the easiest way to separate yourself from everyone else. When people call me and I pick up they all are suprised because they were expecting a vmail, like every other LCO they called.
    Michael Ray likes this.
  9. Mow-Daddy.com

    Mow-Daddy.com LawnSite Platinum Member
    Messages: 4,625

    My question is how do you know when someone calls? Even if I kept my ph on me, I would never hear it ring.
    I leave ph in truck I check it whenever I'm at the truck.
    Todd73, Grassholes and sjessen like this.
  10. Michael Ray

    Michael Ray LawnSite Senior Member
    Messages: 391

    Thanks again everybody. I was already leaning on stopping and answering. Do you keep a notepad in your pocket for the details?

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