Quickbook users

Discussion in 'Business Operations' started by lawntennis, Apr 3, 2011.

  1. lawntennis

    lawntennis LawnSite Senior Member
    Messages: 425

    When I go to enter a payment sometimes I end up with a customer balance up top that equals the available credits. I can correct it by clicking on discounts and credits applied but would rather not have to . What am I doing wrong.
  2. DeereHauler

    DeereHauler LawnSite Senior Member
    Messages: 604

    Sorry i can't help, my wife handles quickbooks. I'll ask her and see what she says. Maybe someone will respond in the meantime.

    Messages: 188

  4. lawntennis

    lawntennis LawnSite Senior Member
    Messages: 425

    Come on guys I can't so stupid that I am the only guy to have this problem...........Or am I?
  5. JDT Property Care

    JDT Property Care LawnSite Member
    Messages: 131

    I know it sounds dumb, but did you make sure you typed all the numbers in correctly? You didn't put someone's bill or amount from their check in wrong, right?
  6. zturncutter

    zturncutter LawnSite Bronze Member
    Messages: 1,308

    Are you setting your invoice date to a date prior to your payment date for the service or item.
  7. spray_man

    spray_man LawnSite Member
    Messages: 176

    I use Quickbooks on-line but I think this works the same for both programs. When you pay an invoice, make sure the "pay date" is after the "invoice date" and before a new invoice is written for the same customer.

    If you still have problems PM me.

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