Qwikchute called me...

Discussion in 'Lawn Mowing' started by Tonyr, Apr 30, 2004.

  1. Tonyr

    Tonyr LawnSite Bronze Member
    Messages: 1,973

    Over a week ago I emailed Qwikchute regarding the price for an ocdc for my '04 Toro, I needed a delivery price to me in Australia.

    No reply, I thought they were just like many others nowadays....BUT.

    Well....this morning my time (Australia), very early lol. I got a call from them, my email was bouncing theirs when they tried replying so they tracked my home number and called Australia!

    I don't care how good the others are, I am so impressed a company would go this effort and expense just to touch base, I will be doing my business with Qwikchute!

    I didn't thuink companies gave true respect and service anymore, this company was very professional and polite, helpful, and very friendly, they don't know I'm posting this, I am because they impressed me and want to let you know how helpful they are.

    That's all, just giving credit where credit is due!

    BTW, no drilling to install this product on a Toro either...
  2. GeeVee

    GeeVee LawnSite Senior Member
    Messages: 421

    Good on Ya'

    Nice thing to do, telling your friends here.
  3. dvmcmrhp52

    dvmcmrhp52 LawnSite Platinum Member
    from Pa.
    Messages: 4,205

    that's good to hear,it isn't often any more that companies go out of their way to service a customer.
    Kudos to them.
  4. Tonyr

    Tonyr LawnSite Bronze Member
    Messages: 1,973

    You are right guys, Kudos to them!

    The time it took to get my phone#, with country and area code, then a 10 min. call to me on the other side of the pond would of been costly, this comes out of their profit, yet they still are condident enough and passionate about their product to warrant this expense, that goes along way with me. good on 'em!
  5. Runner

    Runner LawnSite Fanatic
    Messages: 13,497

    Well, I guess it's alot better than the other company that even local people have been trying to get hold of - and they don't even return their calls. Who was that company? I remember some were talking about that just a few weeks ago.
  6. Tonyr

    Tonyr LawnSite Bronze Member
    Messages: 1,973

    LOL Runner, I know who you mean....I like their product though but I also like service which concerned me, qwikchute certainly delivered and many here love their ocdc.

    the way that other issue was handled here a couple of weeks ago wasn't very reassuring, if I'm buying I want service and product, not attitude.

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