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Rain and response from clients

Discussion in 'Lawn Mowing' started by sgl41377, Jul 14, 2012.

  1. trooper8870

    trooper8870 LawnSite Member
    Messages: 241

    We have been blessed here in West Tennessee. In my area we have had about
    6 inches this week. I just hope it doesn't dry out again. Thank God for what we have had though.
     
  2. sgl41377

    sgl41377 LawnSite Member
    Messages: 191

    Our problem was it was heavy thunderstorms. Lightening was all over. It did rain a lot but it was scattered. Hopefully we will get everyone taken care of next week with no weather issues.
    Posted via Mobile Device
     
  3. dieseltech

    dieseltech LawnSite Senior Member
    Messages: 651

    We had some rain today but it was 15 minutes or so at best. Watching the doppler, the cells seem to split right around me and they get rain just north and south of us...i swear it does this with both rain and snow.
    Posted via Mobile Device
     
  4. coolluv

    coolluv LawnSite Platinum Member
    from Atlanta
    Messages: 4,161

    I have in my contract that if we have to skip due to rain then we will get to it as soon as possible. But if it rains for a few days straight and it is too wet to mow then it will have to wait until the next week. No refunds or discounts will be given for skipped cuts. But If possible I will take care of other things that day. Trimming bushes or like you said, cleaning up leaves etc.

    A reasonable customer has no problem with that and they appreciate that you will not rut or damage the lawn just to cut it. If the customer does not understand this after you explain it to him then I personally would drop that customer.

    I don't charge extra when I have to mow it two or three times in the spring. I don't expect to be harassed when I can't cut it due to weather. I have been skipping cuts due to drought stress on some contract customer lawns and none had a problem with it when I explained the situation.

    But I did perform other services while there. I didn't just do nothing. My customers expect me to make a judgment call on things like that.

    Its good to see that you are using contracts and growing. I know it can be done and that is the course I have chosen but you just confirm that fact. I also have a 4 day mow schedule so that I can make up missed cuts on Friday or Saturday. I also leave Friday and Saturday open for other work, like fert and squirt and extra projects.


    Dave...
     
  5. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Messages: 7,961

    What do you do with your squirt when it says to wait two days before or after mowing and you mowed a client on Thursday. There are pro's and con's to spraying on a Saturday.
     
  6. coolluv

    coolluv LawnSite Platinum Member
    from Atlanta
    Messages: 4,161

    I just schedule it for another day or the next weekend. It is usually not a problem.

    Dave...
     
  7. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Messages: 7,961

    You are running solo? I have a small crew that handles the mowing.
    I do the sqirt and fert so I have flexibility to go early in the week different from when the guys mow. I also do irrigation repairs.

    I do have a fair amount of free time to manage/sale the business but I also do work not related to landscaping. Some times it takes me away from the office for days on end... so my crew is vital to me.
     
  8. yardguy28

    yardguy28 LawnSite Platinum Member
    Messages: 4,463

    any time there is an issue of cutting or not cutting whether due to rain or lack of I explain the benefits/consequences of waiting or not waiting.

    if after that they insist on me cutting or not cutting I proceed with there wishes.

    right now we are in a severe drought. I have clients who insist on me cutting every so often to even it out with the stragglers that grow or weeds that come up. they know the consequences of me cutting but still have me cut.

    it's there lawn, there money.
     
  9. coolluv

    coolluv LawnSite Platinum Member
    from Atlanta
    Messages: 4,161

    Yes I'm solo at the moment but would love to have enough work for a helper and then eventually have a crew for the mowing and I would do the fert and squirt. I actually enjoy the fert and squirt more. I'm also gearing towards that as my main business. I will still take on maintenance work but If I could just do fert and squirt I would.

    Maintenance to me has become too saturated and the prices are just continually falling. The fert and squirt game doesn't have nearly the competition and the prices are not falling because every Joe Blow has a spray rig.

    Dave...
     
  10. yardguy28

    yardguy28 LawnSite Platinum Member
    Messages: 4,463

    one time when requiring a license is a good thing and helps.
     

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