ran over small tree with mower...

richard2

Banned
i am a scrub who just started out and i drove over a tree i planted for my customer and i wonder if i should tell them i did it? they'll make me pay for it if they find out, maybe they won't notice...
 

pottstim

LawnSite Senior Member
Location
Tennessee
Richard,<br>I say go ahead and tell the customer what happened. Remember, honesty is the best policy. I'm sure that if the roles were reversed, you'd want to know what happened to your tree. In turn, the customer will see you as an honest guy, and it will make you look good in their eyes if you tell them the truth. Just remember, word gets out, and I know you want to have a good reputation for future customers. So I think replacing the tree is a small price to pay. Hey, it was only an accident, and those things happen all the time. I'm sure you'll do the right thing. Take care and good luck.<p>Tim <p>BTW, I'm starting out in this business as well.<br><p><font size="1">Edited by: pottstim
 

MOW ED

LawnSite Fanatic
Location
N.E. Wisconsin
There really should be no question that you have to tell the customer and replace the tree. <br>We have to be honest with the people that we work for as they are paying us to come on their property to work for them. Use this to build some goodwill between you and your customer, it will go a long way as trust isn't something you can't buy. If they are decent people it should be no big deal.<br>Search back for my post &quot;Cutting Glass&quot; for some good responses on a similar topic. Good Luck.<br>
 

Guido

LawnSite Silver Member
LOL!! Was it because commercial mower's suck!! You can't control those things hehe. Maybe that dude was right, we should all sell our comm. mowers and buy lawnboy 21&quot; resedentials ( 20 years old or older!) <p>LOL LOL LOL<br>Next thing you know you'll be hitting sprinler heads and focus on straightening all those bent blades you bought at tag sales!<br>----------<br>&lt;a href=&quot;http://communities.msn.com/guidosequipmentpics/&quot;&gt;&quot;Guido&quot;&lt;/a&gt;<br>David M. Famiglietti<br><p><font size="1">Edited by: guido
 

Lanelle

LawnSite Bronze Member
Location
No.VA, zone 7
The faster you make this right with the customer, the better. Getting a bad reputation is far more costly than one tree. Usually customers know and talk to other people who would make nice new customers. What do you want them to say when they talk about you?<p>----------<br>Lanelle<br>
 

Charles

Moderator, Friend, Angel
Location
South East
Guys Richard is not a scrub lol and he not just starting out. He just goofing on running over the sprinkler post
 
OP
R

richard2

Banned
who me?....i also wanted some advice on what to do if you have to take a leak while you are trimming bushes....
 

GroundKprs

LawnSite Bronze Member
Location
South Bend, IN
The first thing to do in that case, richard, is to turn off the hedgetrimmers.:eek:<p>----------<br>Jim<br>North central Indiana<br><p><font size="1">Edited by: GroundKprs
 
Top