RE: Scag V-Ride Hyro Pump Issues...Again

Discussion in 'Mechanic and Repair' started by snow4me, Feb 24, 2014.

  1. snow4me

    snow4me LawnSite Member
    Male, from Barrington IL
    Messages: 119

    I purchased a 2012 V-Ride 61" mower used with only 99 hours on it from Maplewood down in Hiawatha KS. He had one pump replaced under warranty prior to me purchasing it.

    When I got the machine home I noticed both pumps were leaking so I took it to my dealer. The fixed the leak but when I got the machine back the levers were sticky...meaning they would not go to neutral position with just the return springs. I called my dealer and told him about the issue but could not take it out of service due to work schedule until the end of the season.

    Well I just got a call from my dealer Russo Power in Hainesville IL and they say the pumps need to be replaced at a cost of $1,100. They said due to the fact I am the second owner they can't get it covered under warranty. I told him that the warranty should not be the issue. The issue is that Scag had a known issue with leaking o-rings that caused the pumps to leak. This is what led to the premature pump failure on both sides thus the sticky hydros. They should take responsibility and replace the pumps for N/C.

    I feel I'm getting screwed both by my dealer and Scag as the hydros were not sticky until after I got the machine back from them fixing the o-ring issues. I am not so sure that my dealer didn't cause the problem by not properly servicing the hydro pumps when they replaced the o-rings. Now they won't even go to bat for me and call the factory to see what they can do.

    I can't find a phone number for anyone at Scag to talk to so I left a message through their website.

    This really sucks because I own 3 new or newer Scag Mowers and now I am feeling like they are not a very honorable company to do business with.
  2. Patriot Services

    Patriot Services LawnSite Fanatic
    Messages: 14,506

    99 hours they should fix it regardless of number of owners. That's a botched repair to begin with.
    Posted via Mobile Device
  3. Landrus2

    Landrus2 LawnSite Fanatic
    Messages: 5,050

    Hey snow4me that's sucks I would go to dealer and raise hell
  4. weaver

    weaver LawnSite Bronze Member
    Messages: 1,393

  5. weaver

    weaver LawnSite Bronze Member
    Messages: 1,393

    I should add, they are a distributor & not the Scag company themselves, but you might be able to find out more info through them.. I really doubt anything would get replaced as Scags warranty is not transferable but hope it does get taken care of for you...
  6. snow4me

    snow4me LawnSite Member
    Male, from Barrington IL
    Messages: 119

    The message I left with Scag through their website resulted in a favorable result. Just got off the phone with Scag and they made an exception to the warranty issue and are going to cover the cost of the pumps $900. I only have to pay for the labor $200.
  7. snow4me

    snow4me LawnSite Member
    Male, from Barrington IL
    Messages: 119


    I love Scag equipment as I feel that they make great products however they should allow their warranty to transfer to the second owner just like car manufacturers.
  8. ed2hess

    ed2hess LawnSite Fanatic
    Messages: 14,592

    I had the leaking problem and still have it.they tried twice to stop leak and got one fixed. If you get look at the connection device it is simply a turkey shoot chace to fix em. I don't think a leak at those connection cause the pumps to go out. I got old units leaking all the time. Now if the leak is at rotating shaft different.
  9. Jeff in AL

    Jeff in AL LawnSite Senior Member
    from Alabama
    Messages: 789

    Were the leaking pump(s) covered under warranty the first time you took the unit in for repair right after you purchased it or did you pay for the repair?

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