Redmax wont honor warranty on blower, what would you do?

Discussion in 'Lawn Mowing Equipment' started by DLM155, Nov 30, 2012.

  1. DLM155

    DLM155 LawnSite Member
    Messages: 53

    Positive, I've seen the email log they exchanged personally. I'm close with the service manager. I'd let them tear it apart and mail it to the damn moon if they wanted to- the catch is they'll likely turn it down and blame improper fuel mix or ethanol or user error and void me. If they void me, I have to foot the bill for the tear down. I don't want to throw more money off this cliff.
  2. GrassGuerilla

    GrassGuerilla LawnSite Bronze Member
    Messages: 1,440

    A good dealer will tear it down. Your not that close with the service manager. He thinks you straight gassed it, or he would have torn it down already. You either straight gassed it (hey it happens) or you need another dealer. Good luck with Stihl. I'm not a fan of 4-mix. But whatever.
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  3. 44DCNF

    44DCNF LawnSite Bronze Member
    Messages: 1,488

    I've had the opposite results with Redmax. They have honored three warranty situations. The only problems I've ever had, owning five different units of theirs over as many years or more. One was a bolt came loose and rubbed on the impeller in a handheld blower. Another was poor performance which turned out to be the carb setting on the same handheld blower. The third was some left behind aluminum shred from the machining process in the mounting area of a hedge trimmer accessory head that caused the case to split during installation. All warranteed without question. This was through a dealer I have been very happy dealing with and the Midwest distributor of Redmax that they deal with.

    Other than those instances I have not had any other glitches with their equipment. I would not hesitate to buy more in the future.
  4. 8rickyj

    8rickyj LawnSite Member
    Messages: 76

    What did your lawyer say?
  5. justanotherlawnguy

    justanotherlawnguy LawnSite Bronze Member
    Messages: 1,282

    bend over and take it, thats pretty much all you can do.

    pretty much all 2 cycle, 4 cycle, 4 stroke, whatever you want to call it s u c k s nowadays. it blows to not have them honor the warranty, but like a previous post said, its on the dealer as well.

    you got a new blower, theres a reason ninety some odd percent of guys run the stihls and the rest run echos. you willl be lucky to get a couple years out of that br600anyway, they are junk as well

    i bought a shindaiwa trimmer this summer and it took a shiz on me barely 6 months into using it. i didnt take it back to the dealer and complain about it because i smashed it into the street. talk about a total POS......
  6. 8rickyj

    8rickyj LawnSite Member
    Messages: 76

    I had a similar situation once. A letter or a phone call from an attorney might yield better results. It did in my case anyway
  7. jetta

    jetta LawnSite Member
    Messages: 223

    i had a similar problem with kohler, they put you off long enough then lose track of the bad item , then theres nothing we can do.
  8. Richard Martin

    Richard Martin LawnSite Fanatic
    Messages: 14,700


    The first BR600 I bought back in 2005 is still running. And it runs very well. And it has worked very hard. Stihl had a few problems with them when they first came out, but those problems have been remedied. They are just as reliable as any other top of the line blower now.
  9. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Messages: 7,961

    I have one too and it is likely 7 years old and got a new carb last year.

    CLARK LAWN LawnSite Silver Member
    Messages: 2,526

    So you want REDMAX to just take your word that you did nothing wrong? I work at a truck dealership and we find things all the time that someone did to cause something not to be covered under warranty. When that's the case the owner pays for all labor, even if they decide to take it elsewhere for repairs.
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